FAQ

PRIVÉA is a spa and suites sanctuary in White Plains, Quezon City, designed around privacy, personalization, and stillness. Every experience is intentionally created to feel personal — from private suites and personalized wellness experiences to spaces designed for quiet rest and meaningful moments.

At PRIVÉA, privacy is not an upgrade — it is part of the experience. From fully private suites and curtained nail stations to personalized wellness experiences and flexible spaces for gatherings, every detail is designed to feel intentional and personal.

It reflects how we approach wellness — through spaces and experiences designed to feel personal, private, and intentionally prepared for every guest.

We offer three private suite experiences: the Still Suite for solo guests, the Bliss Suite for pairs, and the Reverie Suite for small groups seeking immersive wellness.

Yes. Our suites are designed for privacy, comfort, and uninterrupted experiences.

Yes. We have spaces designed for solo visits, pairs, and small groups.

Yes, exclusive bookings are available. Whether you prefer a private suite experience or want to reserve the entire place for small gatherings, we offer flexible booking options to suit your needs.

Please contact us directly for the latest capacity details.

We offer massage therapies, facial treatments, body treatments, bath rituals, sauna experiences, red light therapy, and nail care.

Yes. Experiences may be personalized based on preferences, service selections, comfort levels, and wellness goals.

Yes. Guests may enjoy their preferred playlist during their session in our private suites.

Yes, you may request your preferred therapist, and we will do our best to accommodate your request based on availability.

For suite bookings, yes, sauna access is included. Otherwise, it may be added as an add-on service for an additional fee. We recommend limiting sauna sessions to 10–15 minutes per use.

Red light therapy is offered as an add-on service. Please contact us for session lengths and package options.

Ice bath therapy is available in select suites. Please contact us to confirm availability.

Yes. Selected spaces may be transformed for bridal showers, baby showers, wellness gatherings, corporate wellness sessions, and private celebrations.

Yes, you may decorate the space, as long as the decorations do not cause damage to the walls, furniture, or other facilities.

Please contact us for details regarding food corkage, beverage corkage, supplier fees, and event coordination fees.

Please contact us to discuss fixed packages, custom quotations, and minimum guest counts.

You may inquire through our website, Instagram, messaging apps, or contact number. Our team will guide you through availability and confirmation.

Walk-ins are welcome, subject to availability. We recommend reserving through our social media pages or mobile number for assistance.

A deposit is required at the time of booking to secure suite use. Please contact us for deposit percentage, reservation holding period, and payment deadlines.

Please contact us for our cancellation window, rebooking rules, no-show policy, and refund eligibility.

Please contact us for our current operating hours.

We accept cash, credit and debit cards, bank transfer, and e-wallets.

Tipping is optional, and cashless tipping is available at the reception for your convenience.

Yes, reserved parking is available in front of the building, and paid parking is also available at the basement.

Non-suite guests have access to a shared shower area, while suite bookings include a private toilet and bath.

Our services are open to everyone and are not women-exclusive. We welcome solo guests, pairs, couples, groups, and families.

Yes, children are welcome. Kiddie massage services are also available for younger guests.

Yes, selected services may be suitable. Please contact us to confirm trimester requirements, therapist availability, and service restrictions.

PRIVÉA is intentionally designed to maximize privacy through private suites, enclosed spaces, and thoughtfully planned layouts.

Yes — while respecting the privacy and comfort of other guests. Please check with our team regarding tripods, professional shoots, and staff filming consent.

Please contact us to confirm elevator access, wheelchair accessibility, and accessible restroom details.