Policies
Privacy Policy
Last Updated: [Insert Date]
At PRIVÉA, we value privacy not only within our spaces, but also in how personal information is handled. This Privacy Policy explains how PRIVÉA Spa & Suites (“PRIVÉA,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information collected through our website, social platforms, inquiries, reservations, and guest interactions.
Information We Collect
We may collect the following information:
Information You Provide
- Name
- Contact number
- Email address
- Reservation details
- Preferred appointment dates and times
- Guest preferences relevant to your experience
- Messages submitted through forms or inquiries
Information Collected Automatically
- Device information
- Browser information
- Website usage data
- Cookies and analytics data
- IP address and approximate location data
Sensitive Information
For selected services, we may collect limited information relevant to guest comfort and safety, including wellness preferences or service-related considerations. We only collect information necessary to deliver services appropriately.
How We Use Information
We use information to:
- Respond to inquiries
- Manage reservations
- Personalize guest experiences
- Improve website performance
- Communicate updates or confirmations
- Maintain guest safety and service quality
- Meet legal and operational requirements
Sharing Information
We do not sell personal information. Information may be shared only with:
- Service providers supporting operations
- Payment processors
- Booking or website providers
- Legal authorities when required
Data Retention
Information is retained only as long as necessary for operational, legal, and guest service purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no digital system can guarantee complete security.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Request deletion where legally permitted
- Withdraw consent for marketing communications
Requests may be sent to:
- Email: contact@priveaspa.com
- Contact Number: 09637702799
Updates
This policy may be updated periodically. Continued use of our website indicates acceptance of updates.
Terms & Conditions
Last Updated: [Insert Date]
These Terms & Conditions govern the use of PRIVÉA’s website, services, reservations, and facilities. By accessing our website or using our services, you agree to these terms.
Reservations
Reservations may require advance confirmation and may be subject to availability. PRIVÉA reserves the right to decline, reschedule, or modify reservations when necessary.
Pricing & Services
Prices, inclusions, service durations, and offerings may change without prior notice. Service descriptions are provided for informational purposes and may vary based on availability.
Wellness Disclaimer
Our services are intended for wellness, relaxation, and personal care purposes. Guests are responsible for disclosing conditions, sensitivities, allergies, pregnancy, injuries, or concerns that may affect service suitability. PRIVÉA may refuse or modify services when appropriate for guest safety.
Guest Conduct
Guests are expected to respect:
- Staff members
- Other guests’ privacy
- Facility rules
- Scheduled appointment times
Disruptive, unsafe, or inappropriate behavior may result in service refusal.
Privacy & Photography
Guests should respect the privacy of others. Photography and content creation may be restricted in certain spaces.
Liability
While reasonable care is exercised, PRIVÉA is not responsible for:
- Lost personal belongings
- Personal injury arising from undisclosed conditions
- Delays caused by events outside reasonable control
Intellectual Property
All website content, branding, logos, text, and creative materials remain property of PRIVÉA unless otherwise stated.
Changes
PRIVÉA may update these terms at any time.
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